This privacy policy explains how Kaya Platt Counselling collects, uses, stores and protects your personal information when you visit this website or contact us about our services. It has been updated to reflect the requirements of the Data (Use and Access) Act 2025.
Who We AreThis website is operated by Kaya Platt Counselling. Kaya Platt is the data controller for personal information collected through this website.
We are registered with the Information Commissioner's Office (ICO) as a data controller under registration number [ICO Reg No].
If you have any questions about this privacy policy, please contact us at: info@kayaplatt.com
What Personal Data We Collect- Contact form: When you submit an enquiry, we collect your name, email address, and the content of your message. This is used solely to respond to your enquiry.
- Technical data: IP address, browser type, operating system, and pages visited, collected automatically when you visit the site.
- Website analytics: We use StatCounter to analyse website traffic. Data collected is anonymised and used only to improve the site.
We do not operate user accounts or collect membership or registration data.
Lawful Basis for Processing- Legitimate Interests: To respond to your enquiry and manage our counselling practice safely
- Contract: Where processing is necessary to arrange and deliver your sessions
- Legal Obligation: Where we are required by law or professional regulatory obligation to process or retain information
- Consent: Where you have given clear consent, such as agreeing to cookies on this site
Our site may include embedded content such as videos or images from third-party websites. Embedded content behaves as though you have visited that third-party site directly. Those sites may collect data about you, use cookies, and monitor your interaction with the content. We recommend reviewing the privacy policies of any third-party sites whose content appears here.
Data SharingWe do not sell or share your personal data with third parties for marketing purposes. We may share limited information in the following circumstances:
- Where required by law, court order, or professional regulatory body
- Where there is a serious and immediate risk of harm to you or another person
- With IT and website service providers who process data on our behalf under data processing agreements
- Contact form enquiries: Retained for up to 2 years for administrative purposes, then securely deleted
- Clinical records (if you become a client): Retained for 7 years after our last session, in line with professional insurance requirements
- Analytics data: Retained as anonymised data per StatCounter's own retention policy
Under UK data protection law, you have the right to:
- Access: Request a copy of the personal data we hold about you, free of charge, within one month
- Rectification: Ask us to correct inaccurate or incomplete information
- Erasure: Request deletion of your data, except where we are legally required to retain it
- Restriction: Ask us to limit how we process your data in certain circumstances
- Portability: Request your data in a portable format
- Object: Object to certain types of processing
- Withdraw Consent: Withdraw consent at any time where consent is the basis for processing
To exercise any of these rights, please email info@kayaplatt.com.
Data Protection Concerns and ComplaintsIf you have a concern or are unhappy with how we have handled your personal information, you have the right to raise a complaint directly with us first.
Please email info@kayaplatt.com with your name, the nature of your concern, and what you would like us to look into. We will:
- Acknowledge your complaint within 30 days of receipt.
- Investigate your concern and communicate the outcome to you without undue delay.
If you remain unsatisfied with our response, you can escalate your complaint to the Information Commissioner's Office (ICO):
- Website: www.ico.org.uk
- Telephone: 0303 123 1113
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
Legal Cookie Policy Last updated: 19 June 2026
This cookie policy explains how Kaya Platt Counselling uses cookies on kayaplatt.com. It should be read alongside the Privacy Policy above.
What Are Cookies?Cookies are small text files placed on your device when you visit a website. They help websites work efficiently and provide information to the website owner. They do not give access to your computer or any personal information beyond what you choose to share.
How We Use Cookies- Essential cookies: Necessary for the website to function. These cannot be switched off.
- Statistics cookies: Help us understand how visitors use the site so we can improve it. Only set with your consent.
We do not use advertising or marketing cookies.
Cookies Used on This Site| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
| cmplz_* | Complianz | Stores your cookie consent preferences | 1 year |
| is_unique | StatCounter | Distinguishes first-time from returning visitors | Session / persistent |
Once Complianz is active on this site, it will scan for and list all cookies automatically, keeping this table up to date.
Managing Your Cookie PreferencesWhen you first visit this site, a cookie consent banner will give you the option to accept or decline non-essential cookies. You can change your preferences at any time using the cookie settings link in the footer. You can also manage cookies through your browser settings, though disabling cookies may affect some site features.
ContactIf you have any questions about this cookie policy, please contact us at info@kayaplatt.com.